Frequently Asked Questions

STORE FAQs

 

Is my credit card information safe?

Yes. Soul Octopus uses, the industry standard for credit card encryption. We use 128 bit SSL certificate for all credit card transactions on our site.Our shopping cart software is Level 1 PCI Compliant.

 

Do you store my credit card information?

No. Your credit card information is only stored as long as it takes to complete your transaction.

 

Can I buy Soul Octopus products without a credit card?

Yes. Our website also accepts PayPal payments. You can also contact us at orders@souloctopus.com if you would like to order products by check or cash.

 

CLOTHING FAQs

 

Where are your products made?

We are proud to state that our products are designed, screen printed, and embroidered in the USA. Unlike most companies that just design their products in the USA. All garments are manufactured in the North or Central America.

 

SURFBOARD FAQs

 

How do I order a surfboard?

To order a Soul Octopus Surfboard, contact Anacapa Surf N Sport in Oxnard, CA.
Phone: 805-382-1602 — Ask for Ryan

Typical turnaround time is about 4-6 weeks depending on complexity of board, artwork, and current workload. If you would like a custom paint job, more time will be added depending on the artwork.

 

SHAPER FAQs

 

Do you really use robots to shape your boards?

No. Just one. Singular.

 

Who is the Unknown Shaper?

We're not sure. He won't tell us. We just know he creates some killer shapes.

Soul Octopus